Welcome to Skydive Surfcity LLC's Website. Skydive Surfcity LLC is a limited liability company doing business as 'Skydive Surfcity" and Santa Cruz Skydiving. If you continue to browse and use this website and particularly if you make reservations with us, you are agreeing to comply with and be bound by the following terms and conditions. These 'terms & conditions' govern Skydive Surfcity LLC's relationship with you. If you disagree with any part of these terms and conditions, please do not use our website and do not use our skydiving services.
General Terms and Conditions
Skydive Surfcity LLC is informing you that skydiving, parachuting and flying are inherently
dangerous activities, which may result in serious injury or even death. All passengers need to be willing and able to accept this risk
All participants must be 18 years of age or older to skydive
Bookings are required. We require a credit card number when making reservations. This card will not be charged upfront. However there is a 48 hours ( 72 or 96 hours for larger groups!) cancellation policy
Cancellation policy: If your plans change we must be notified at least 48 hours (=2 full days for group sizes of 5 and smaller),
72 hours (=3 full days for group sizes of 6-9) and 96 hours (- 4 full days for group sizes of 10 or more people) prior to your scheduled appointment.
Should you fail to do so we will charge your credit card $50 per reserved slot. (Example1: if you book for 3 people and don't show up: there will be a $150 fee. If only two people show up without the 48 hours notice there will be a $50 charge. Example2: if you book for a skydive for 7 people and cancel 2 days before there will be a charge of 7 x $50 = $350 applied to your card on file. By making reservations and supplying your credit cards information all participants agree to our cancellation policy. There are no exceptions!
If you make a last minute booking and are already within the cancellation period, the cancellation fees will apply.
Procedures for bad weather: Be sure to be available on the phone number that you provided when making the reservation. We will make every effort to inform you ahead of times if the weather conditions prevent us from going skydiving. It never hurts to call in a few hours prior to your jump to confirm weather conditions.
Procedures for bad weather for part of the day:
For bad weather during your appointment time, there will be a 30 minutes grace period in which we check and assess the conditions. If the weather is still bad after the 30 minutes mark, we will not be able to jump with you. We would encourage you to reschedule for another day or later on that day (if we have any availability). We cannot delay or cancel later customers that have good weather during their appointment times. This would not be fair to them. Bad weather means weather that we consider not safe for skydiving.
We are never responsible for any of your expenses in case you are not going to be able to skydive for any reason.
Our prices are subject to change without any previous notice
For customers that are over 220 lbs, our instructors charge an additional fee of $20 plus an additional $1 per every pound over 220 lbs (for the extra workload). At weights exceeding 220 pounds, it is at our staff's discretion whether or not you are allowed to jump.At weights exceeding 250 pounds you will not be able to jump.
All sales on skydives, and photo/video packages are final. Once you are in the aircraft and change your mind there will be no refunds.
When purchasing our video service you understand that we are providing an edited video on a DVD. We are not releasing the raw footage. There are no exceptions!
Refunds for photo/video packages: If you don't like the way you look on your photos/videos but the products meets our quality standards you will not be able to get a refund. Refunds can only be given if we fail to deliver photos or videos due to bad lighting, weather conditions or technical difficulties. If we cannot provide a photo/video package we will only refund the part that we could not provide e.g. If you paid for the video/photo combo ($120) and we could not deliver the photos we will refund $41 (which is the add-on from a video package ($79) to a video photo combo.
If you didn't order photos/or videos prior to going up in the airplane we will not be able to provide photos/videos. If an instructor decides to take up a camera anyways (although you didn't order them) we cannot guarantee that we will be able to provide photo/videos.
Terms & Conditions for Skydiving Gift Certificates
Recipient of gift certificates must be 18 years or older when redeeming the tandem skydiving gift certificate
Skydiving Gift Certificates are for skydives- not for beach landings. We cannot guarantee that the beach is available for landing
Please note that if you order a skydiving gift certificate after 5 pm it may not be processed before the next day. If you need a PDF gift certificate per email urgently after 5 pm, please call 831.435.5169 to confirm when we can email it out to you.
All sales for tandem skydives, skydiving gift certificates or skydive videos/photos are final. Gift vouchers are refundable within the first 2 days of purchase. However, there is a $25 service fee in case of a requested refund. We need notification by email if a refund is requested.
After 2 days skydiving gift vouchers are NOT refundable! Reasons for that: Our skydiving gift vouchers do not expire and are fully transferable. You can pass them on to anybody else or sell them. BUT you must inform us in writing! If you fail to inform us the skydiving voucher will NOT be valid if you have passed it on to someone else.
If the name of the person redeeming the skydiving voucher doesn't match the name on the voucher, the voucher is NOT valid for a tandem skydive unless we have received written notification from the person buying the voucher or the person listed on the voucher.
Our skydiving vouchers do NOT expire, however after 12 months we reserve the right to charge a surcharge to reflect changes in our prices and/or our expenses (e.g. fuel prices keep going up).
For customers that weigh over 220 lbs. our instructors charge an additional fee of $20 plus an additional $1 per every pound over 220 lbs (for the extra workload).Please note that this is a skydiving industry standard. These surcharges will be charged on the day of your skydive and will be on top of what you have paid for any gift certificate. At weights exceeding 250 pounds you are wil not be allowed to jump.
We will not issue any refunds for gift certificates if the recipient does not meet our weight requirements.
For bad weather during your skydiving appointment, you will have a 30 minutes grace period in which we check and assess the conditions. If the weather is still bad after the 30 minutes mark, you will need to reschedule for another time. If it clears up later on that day, we will need to take care of the next scheduled appointments that have clear conditions during their skydiving time. If we have availability later that day, we are happy rescheduling you for the same day. We cannot refund your gift certificate if the weather is not good on your skydiving appointment. Bad weather means weather that we consider not safe for skydiving.
We do not accept walk-ins. You will need to call 831.435.5169 to schedule your appointment even if you have purchased a gift certificate. Please note that our weekends and many weekdays (particularly during the summer months) book up. So make your reservations well in advance as soon as you know when you want to use your skydiving gift certificate!
There is a 48 hour cancellation policy for all scheduled skydives. If you need to cancel or reschedule your appointment, we will need at least 48 hours notice prior to your skydiving appointment. With less than 48 hours notice there will be a $50 charge per person. This will be added on your card on file. Please note that the for larger groups the required notice for cancellations is 72 hours (groups of 6-9 people) and 96 hours (groups of 10 or more people).
Skydiving gift certificates are subject to forfeiture if you fail to show up on your scheduled skydiving appointment. Calling us on the day of the jump counts as a "no-show" and will forfeit your skydive vouchers
Skydiving gift certificates that were purchased for use on "Weekdays Only" can only be used Monday-Friday (on days we are operating) after setting up an appointment. If you wanted to use them on a weekend there will be an upgrade fee to have the total match our current weekend rates.
Skydiving gift certificates that were purchased for use on "Weekends or any other day" can be used Monday-Sunday (on days we are operating) after setting up an appointment. There will be no partial refunds for jumps done Monday-Friday.
Terms & Conditions for Skydives & Vouchers Purchased Through 3rd Party Booking Agencies
If clients purchased skydives or skydiving vouchers from 3rd party booking agencies, your skydiving appointment will need to be set-up through the party that sold the skydives.
If an appointment gets cancelled due to weather or any other reason, it needs to be rescheduled through the party that the skydives were purchased from
If you set-up an appointment through our online-booking system or via the phone and then present 3rd party skydiving vouchers on the day of the appointment without getting written approval from us, we will not be able to accept your pre-paid skydiving vouchers. You will be charged our standard rates. If you choose not to jump that day, there will be a charge of $50 cancellation fee per booked skydive
Refund requests for 3rd party bookings need to be made to the party that sold you the skydives. We are in no binding contract with you, even if we have accepted 3rd party skydiving voucher at previous appointments or if we have indicated to you that we would accept them in the past
We are NOT required to accept 3rd party bookings or pre-paid skydiving vouchers that are not issued and sold by Skydive Surfcity LLC.
Website Usage Terms and Conditions
The term 'Skydive Surfcity' 'or 'Santa Cruz Skydiving' or 'us' or 'we' refers to 'Skydive Surfcity LLC',the owner of the website whose registered office is 160 Aviation Way -Suite C, Watsonville, CA 95076. The term 'you'refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of California, USA.