Skydive Surfcity FAQs – Frequently Asked Questions

Yes. Reservations are currently required. We do take down a credit card number to finalize reservations. There is a $50 non-refundable deposit, per person, at least 48 hours prior to your skydiving day. Should your plans change we ask you to give us at least 48 hours notice prior to your jump. Should you fail to inform us at least 48 hours prior to your scheduled jump or decide not to show up at all, you would have to forfeit the $50 “late- cancellation” fee (per person)! If you don’t cancel and simply don’t show up, or if you cancel on the day of the jump the cancellation fee is full price for the lower option jump (per booked skydive). This is only fair as we hold your slot open for YOU and are not taking other reservations in your time slot. For group sizes 6-9 people the required cancellation notice is 72 hours (3 days), for group sizes 10 or more people the required cancellation notice is 96 hours (4 days). Please check out our terms and conditions to read up on our cancellation policies in detail. If you make a last minute booking and are already within the cancellation period, the cancellation fees will apply!

Our skydiving gift certificates or any other prepaid skydiving vouchers are subject to forfeiture if you cancel or reschedule your appointment with less than 48 hours notice.

There are no penalties as it is nobody’s fault that the conditions are not safe to go skydiving. Any monies paid will be used will be kept on an account per person to be used in the future. Monies paid never expire, are always transferable however, may not be combined.  We encourage you to reschedule for our next available appointments.

No. If you have a scheduled appointment to skydive with us, please call to double check the weather conditions at the jump zone. We understand that many of our students travel great distances to get here, however; it may be raining where you are and sunny here! If you do not show up for your reservation without cancelling prior to 48 hours to your appointment and the weather is good, we will charge your credit card $50 which is the :” no show-no cancellation fee”
We will always give you an honest assessment what we think the weather is. If the weather is guaranteed not suitable for skydiving we will inform you so you don’t have to drive out to us!

For bad weather during your appointment time, there will be an appropriate grace period in which we check and assess the conditions.  If the weather is still bad after the an appropriate amount of time, we will not be able to jump with you. We would encourage you to reschedule for another day or later on that day (if we have any availability). We may not be able to delay or cancel later customers that have better weather during their appointment times though we will do our best to be as fair as possible in these rare instances. Safety first.

There are a few weather-related factors that will prevent you from jumping on the day of your reservation. Weather factors that prohibit us from performing skydiving activities include:
Clouds: We may be able to jump under a cloud ceiling. This is dependent on the discretion of our pilots and other staff. Tandem students must exit no lower than 7000 feet. Experienced solo jumpers can exit the aircraft no lower than 2000 feet.
Winds: Tandem students typically will not be jumping with winds in excess of 30 mph, however, this is dependent on the discretion of our instructors.
Rain: You actually can jump in rain. Normally any precipitation more than a light rain ends up with clouds below acceptable minimums. Please remember that our main objective is to see that you have the most enjoyable experience as possible. We will not jump if conditions could make your jump less than enjoyable!

At this point, you will be given a rain check good for another date. Rain checks are transferable on or before day of jump, but not refundable.

Yes. Making a reservation is best to be sure that we are onsite for your arrival. A telephone reservation or online is recommended at least 48hrs prior to your intended jump day. A $50 deposit will be required per person, using either a Visa or MasterCard. You should at least call to let us know that you’re coming, just in case we’re filled up for the day or are not jumping. Your phone call also helps us to have the appropriate number of staff available to accommodate you in a timely manner.

831-435-5169

Many skydiving places have a weight limit of around 200 pounds. However, we do have the equipment and expertise to cater for “heavier” customers. At weights higher than 200 lbs our instructors charge an additional fee of $2 per every pound over 200 lbs (for the extra workload). At weights exceeding 230 pounds, it is our staff’s discretion whether or not you should jump and it is recommended that the particular person call to discuss options.

Please consult your doctor if you have any physical limitations that you think may interfere with or be worsened by skydiving activity. We require all participants to be specifically considered “generally active”. Examples include but not limited to: ability to walk freely, ride a bike, climb stairs without assistance, etc. If you have any inquiries about limitations for you or any group members and their skydiving experience, we invite you to call and speak with one of our specialists. 831-435-5169

We are taking 2 people up at a time (meaning 2 first timers and 2 instructors). Larger groups can enjoy each other’s skydives by watching each other land. That way they can see more of each other’s experiences. Most people love this. While in the plane there will not be much talking between the jumpers anyways. Remember, it is noisy and you are attached to your instructor. You will be mainly participating in your preparations to skydive.

At this time, we are not accepting prepaid skydiving vouchers sold by 3rd party bookings agencies.